Directions, map and couponCORPORATE GIFTS PROGRAM
As Murano glass dealers (and collectors), we have 10 years experience of supplying art glass corporate gifts to a wide variety of companies either in Venice and overseas.We'd love to work also with you to set up a personalized program to meet your specific objectives and budgets.
ArtofVenice.com has set up numerous Corporate Gifts packages. Below are some recommended products.
CORPORATE GIFTS PROGRAM
How to buy?Take a look at our corporate gift programs, make your selection, and contact us by e-mail. We will reply to your request asap with an e-mail confirmation and the instructions. If you have questions or you need other pieces not in our corporate gifts program, please let us know; in every time you will have our assistance, before the purchase, during the order, after the sale.
This document is the purchase agreement. It is presented to the customer in follow of an order received in our website. It must be considered accepted at the moment in which the customer sends the order.
ORDER, PAYMENT AND DELIVERY CONDITIONS
Any order, sent by the customer through the website's automatic
procedure, by e-mail or by post, is not in any case binding for
our company. It has to be considered only as a purchase
intention.
To make any order one should be of age.
The payment will occur in advance. For orders of items that we
have to produce and not in our regular stock we ask a 30% of the
total in advance at the order time (the 70% before the
delivery).
The prices are ex-factory (package included, VAT, shipment and
custom duties excluded).
You can choose how to pay among these 3 ways:
1) Bank to bank fund transfer. With an order confirmation we
will inform you on our account number, the SWIFT code for the
international fund transfer and other infos.
We will go ahead with the shipment once your funds have been
transferred.
2) Payment by cheque (or cash). Send a cheque or travel-cheques
for the total amount including shipment (by UPS, FedEx or Air
Mail), together with a written and signed order, to:
Arte di Venezia sas
San Marco 619-619/a
30124 Venezia ITALY
3) Payment by credit card charge by fax. For orders up to 1000
US$ you can send your credit card number with expiration date
and secutrity code. In the message you shall include your personal datas (name,
address, phone number and e-mail), the selected items,
name and address of the card holder, if different from the
recipient.
4) Payment by Paypal. With the order confirmation we will send you a request of payment. Just follow the link in the message to the Paypal secure server and the requested steps. We will go ahead with the shipment once your funds have been transferred.
VERY IMPORTANT: BEFORE YOU SEND CHEQUES OR FUNDS, PLEASE WAIT THE ORDER CONFIRMATION.
Taxes and duty differs according to the law of the state where
the items have to be shipped.
In our order-confirmation e-mail we specify the amount to be
paid to us, including the costs for shipping and insurance, not
the import taxes amount to be paid to the carrier. For some kind
of glass we can include a "work of art statement"; normally to
USA and Canada it can avoid import taxes, but we can't guarantee
it.
RETURNING POLICIES, ASSISTANCE
We apply our returning policy for single items on stock, not for
items to be produced or custom objects.
If an object arrives to destination broken the customer has to
communicate it immediately sending us an e-mail. We will refund
or substitute the object. The communication has to be sent as
soon as possible (within the next working day after having
received the goods) so we can start the procedure for the
refund.
We need also a picture of the piece near the shipping package.
If the communication from the customer will be delayed or if we
will not receive the picture within 8 days we will give no
refund nor substitution.
SHIPPING COSTS
We ship to Europe and North America by FedEx or UPS Expedited
Service.
All of our shipments are insured.
All of our shipments are packed with boxes.
In general the cost is approx. 55 USD for each box (6 "volume-kgs"). The number of items in one box may change. For example in
one box we can put several paperweights or frames, but no more
than 2 goblets. With the order confirmation we'll inform you
about the best package solution to reduce the shipping costs.
These costs refer to shipping to USA, Canada and Europe with
FedEx Priority service with insurance.
For other countries, very big boxes or some remote localities we have to
calculate the shipping costs and we reserve the right to use an
alternative carrier (obviously after e-mail confirmation from
the customer).
CURRENCY
In our web site prices are in US$, because this is the most
common currency world wide.
Arte di Venezia sas, based in Italy, U.E., can't charge credit
cards directly in US$; therefore we will charge them in Euro
after having converted the total amount from US$ to Euro at the
official change rate (without any conversion fee or commission).
Regarding cheques and bank to bank funds transfers we accept
them in US$ as well as in Euro.
PRIVACY
We inform the customer that the collected customer personal data
will be used from our company only to carry out the purchase
agreement and, for a temporary use, only from the shipping
company. We will not give any information or personal data to
other organizations or persons.
DELIVERY TIME
Photo frames, bottle stoppers, plates, squared paperweights,
clocks: extimated delivery in 35-40 days
Assorted goblets and "goto" drinking glasses: extimated delivery in 15 days
If we consider that there is a reasonable doubt of un-resolvable problems concerning a complete fullfilment of the customer order or of our agreement, we reserve the right to refuse any customer order. Any order, sent by the customer through the website's automatic procedure, by e-mail or by post, is not in any case binding for our company. This procedure is absolutely necessary and it should be considered a guarantee that each piece is unique and really handmade.
SIZE, SHAPES AND COLORS OF THE OBJECTS
The indicated size is "generally speaking" respected from the
master glassmaker, but we exclude a guarantee concerning this.
Very small differences in size as small imperfections are normal
and they testify their craftmanship.
Every concluded agreement is ruled by the Italian law.
We don't take any responsibility for mistakes contained in the
site.
We are not responsible for an improper use from other people of
the information and the contents of the website.
WWW.ARTEOFVENICE.COM
ARTE DI VENEZIA
San Marco 619-619/A
30124 VENEZIA, ITALY
VAT registration number 03093230278
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