How to buy?

Take a look at our on-line catalogue, make your selection, and, if your favorite item is available for the on-line order, fill the order form and wait for our e-mail confirmation and instructions. If you have problems to complete the process or you need more information or if you want to receive pictures of other pieces we have on stock, don't hesitate and send us an e-mail explaining which glasses you are looking for.
In every time you will have our assistance, before the purchase, during the order, after the sale.

This document is the purchase agreement. It is presented to the customer following an order received in our website. It must be considered accepted at the moment in which the customer sends the order.

ORDER, PAYMENT AND DELIVERY CONDITIONS

Any order, sent by the customer through the website's automatic procedure, by e-mail or by post, is not in any case binding for our company. It has to be considered only as a purchase intention.

To make an order one should be of age.

Goods from our catalogue are sold at the indicated price till that price hasn't changed in the site. With our order confirmation the price of the selected items will be confirmed too. For big orders or B2B please send an e-mail.
The payment will occur in advance.

After having selected the object that you intend to buy, you should click on "ORDER" button; The automatic payment by credit card is not active, therefore you should go with the e-mail option. It will appear a page with the list of the selected objects (prices are VAT and custom duties excluded ) and a series of boxes to be filled in with personal informations.

You can choose how to pay among the following 3 ways:

1) Bank to bank fund transfer. With an order confirmation we will inform you on our account number, the SWIFT code for the international fund transfer and other infos.
We will go ahead with the shipment once your funds have been transferred.
 
2) Payment by cheque (or cash). Send a cheque or trave-cheques for the total amount including shipment (by UPS, FedEx or Air Mail), together with a written and signed order, to:

Arte di Venezia sas
San Marco 619-619/a
30124 Venezia ITALY

3) Payment by credit card charge by fax. Send a copy of your credit card (only VISA, MASTERCARD) and a personal document, together with a written and signed order by fax at the following number: 0039-041-2750807. In the fax order you shall include your personal datas (name, address, phone number and e-mail), the selected items, the credit card number (sometimes the card copy isn't readable), name of the owner and expiration date.  



VERY IMPORTANT: PLEASE WAIT THE ORDER CONFIRMATION BEFORE SENDING CHEQUES OR FUNDS .

Taxes and duties are different according to the law of the state where the items have to be shipped.
In our order-confirmation e-mail we specify the amount to be paid to us, including the shipping-package-insurance expenses, not the import taxes amount to be paid to the carrier. For some kind of glass we can include a "work of art statement"; normally to USA and Canada it can avoid import taxes, but we can't guarantee it.

RETURNING POLICIES, ASSISTANCE

If the customer will not consider the received objects consistent with our descriptions and if he/she intends to take advantage of our returning policies, he has 7 days after having received the ordered goods to inform us by e-mail explaining the reasons why he/she wants to ship the objects back . Within the same 7 days the ordered goods have to be sent back to our address at customer's expense by an insured shipping (the insurance has to be for the total amount declared on our invoice).
The items have to come back intact; if they arrive damaged it is possible for us to get immediately back their value from the insurance company.
The customer can choose to charge us for the return delivery costs; in that case that amount will be deducted from the total amount of the refund (to accept this we need an invoice from the shipping company).
Obviously if the goods arrive damaged and without an insurance, the customer will not be refunded.

If an object arrives to destination broken the customer has to communicate it immediately by sending us an e-mail. We will refund him or substitute the object. The communication has to be sent as soon as possible (within the next working day after having received the goods) so we can start the procedure for the refund.
We need also a picture of the piece near the shipping package.
If the communication from the customer will be delayed or if we will not receive the picture within 8 days we will not give any refund or substitution.

SHIPPING COSTS

We ship to Europe and North America by FedEx or UPS Expedited Service.
All of our shipments are insured.
All of our shipments are packed with boxes.

In general the cost is appox. 50 USD for each box (9 "volume kg"). The number of items in one box may change. For example in one box we can put several paperweights or frames, but no more than 2/3 goblets. With the order confirmation we'll inform you about the best package solution to reduce the shipping costs.

For each discounted sets (see Special offers) we will charge only 1 shipment!

These costs refers to shippings to USA, Canada and Europe with FedEx Priority service or UPS Expedited Service with insurance.
For other countries or some remote localities we have to calculate the shipping costs and we reserve the right to use an alternative carrier (obviously after e-mail confirmation from the customer).
For big orders or B2B, please send us an e-mail for special conditions.

CURRENCY

In our web site prices are in US$, because this is the most common currency world wide.

Arte di Venezia sas, based in Italy, U.E., can't charge credit cards directly in US$; therefore we will charge them in Euro after having converted the total amount from US$ to Euro at the official change rate (without any convertion fee or commission).

Regarding cheques and bank to bank funds transfert we can accept them in US$ as in Euro.

PRIVACY

We inform the customer that the collected customer personal data will be used from our company only to carry out the purchase agreement and, for a temporary use, only from the shipping company. We will not give any information or personal data to other organisations or persons. 

DELIVERY TIME

Murano glassworks sold in our internet site are completely handmade and therefore in certain cases they need very a long manufacturing time. Some works could often be already available in stock, but in some occasions they have to be created from time to time, therefore delivery time may change:

a) If the item is available in stock your order will be immediately executed.
b) If the item is not in stock, but it can be produced and restocked in few days your order will be directly executed as soon as possible.
c) If the object is not in stock and production time is longer than 8 days, we propose by e-mail an order confirmation with a minimun and a maximum delivery time. The customer may decide to accept or not accept the proposed delivery time.
d) If we consider that there is a reasonable doubt of unresolvable problems concerning a complete fulfilment of the customer order or of our agreement, we reserve the right to refuse any customer order. Any order, sent by the customer through the website's automatic procedure, by e-mail or by post, is not in any case binding for our company.

This procedure is absolutely necessary and it should be considered a guarantee that each piece is unique and really handmade.

CUSTOM OBJECTS

We can realize custom glass on request.
Send your drawing or photos and we will reply with a cost forecast, an approximate delivery date and some technical advices.
If we will consider the requested custom made piece not "compatible" with our normal stock, we have to ask a 30% of the total in advance at the order time.

SIZE, SHAPES AND COLOURS OF THE OBJECTS

The size, the shape and the colour of each piece which is indicated in the description, should be intended as an "orientative" indication, always remaining within the limits of the recognizability of the object because there isn't any kind of serial production. Every piece of our selection is unique.
The indicated size is "generally speaking" respected from the master glassmaker, but we exclude a  guarantee concerning this.
Very small imperfections are normal and they testify their craftmanship.

Every concluded agreement is ruled by the Italian law.

We don't take any responsibility for mistakes contained in the site.
We are not responsible for an improper use from other people of the information and the contents of the website.

WWW.ARTEOFVENICE.COM

ARTE DI VENEZIA
San Marco 619-619/A
30124 VENEZIA, ITALY
VAT registration number 03093230278

Go Back to the Gallery >>>