Directions, map and couponSALES CONDITIONS
How to buy?
Take a look at our on-line catalogue, make your selection, and, if your favorite item is available for the on-line order, fill the order form and wait for our e-mail confirmation and instructions. If you have problems to complete the process or you need more information or if you want to receive pictures of other pieces that we have on stock, don't hesitate and send us an e-mail explaining which glassworks you are looking for.
In every time you will have our assistance, before the purchase, during the order, after the sale.
ORDER, PAYMENT AND DELIVERY CONDITIONS
Any order, sent by the customer through the website's automatic
procedure, by e-mail or by post, is not in any case binding for
our company. It has to be considered only as a purchase
intention.
To make an order one should be of age.
Goods from our catalogue are sold at the indicated price till
that price hasn't changed in the site. With our order
confirmation the price of the selected items will be confirmed
too. For big orders or B2B please send an e-mail.
The payment will occur in advance.
After having selected the object that you intend to buy, you
should click on "ORDER" button; The automatic payment by credit
card is not active, therefore you should go with the e-mail
option. It will appear a page with the list of the selected
objects (prices are VAT and custom duties excluded ) and a
series of boxes to be filled in with personal informations.
You can choose how to pay among the following 4 ways:
1) Bank to bank fund transfer. With an order confirmation we
will inform you on our account number, the SWIFT code for the
international fund transfer and other infos.
We will go ahead with the shipment once your funds have been
transferred.
2) Payment by cheque (or cash). Send a cheque or travel-cheques
for the total amount including shipment (by UPS, FedEx or Air
Mail), together with a written and signed order, to:
Arte di Venezia sas
San Marco 619-619/a
30124 Venezia ITALY
3) Payment by credit card charge by fax. For orders up to 1000
US$ you can send your credit card number with expiration date
and security code. In the message you shall include your personal data (name,
address, phone number and e-mail), the selected items,
name and address of the card holder, if different from the
recipient.
4) Payment by Paypal. With the order confirmation we will send you a request of payment. Just follow the link in the message to the Paypal secure server and the requested steps. We will go ahead with the shipment once your funds have been transferred.
VERY IMPORTANT: BEFORE YOU SEND CHEQUES OR FUNDS, PLEASE WAIT THE ORDER CONFIRMATION.
Taxes and duty differs according to the law of the state where
the items have to be shipped.
In our order-confirmation e-mail we specify the amount to be
paid to us, including the costs for shipping and insurance, not
the import taxes amount to be paid to the carrier. For some kind
of glass we can include a "work of art statement"; normally to
USA and Canada it can avoid import taxes, but we can't guarantee
it.
RETURNING POLICIES, ASSISTANCE
If the customer will not consider the received objects
consistent with our descriptions and if he/she intends to take
advantage of our returning policies, he has 7 days after having
received the ordered goods to inform us by e-mail explaining the
reasons why he/she wants to ship the objects back . Within the
same 7 days the ordered goods have to be sent back to our
address at customer's expense by an insured shipping (the
insurance has to be for the total amount declared on our
invoice).
The items have to come back intact; if they arrive damaged it is
possible for us to get immediately back their value from the
insurance company.
The customer can choose to charge us for the return delivery
costs; in that case that amount will be deducted from the total
amount of the refund (to accept this we need an invoice from the
shipping company).
Obviously if the goods arrive damaged and without an insurance,
the customer will not be refunded.
If an object arrives to destination broken the customer has to
communicate it immediately by sending us an e-mail. We will
refund him or substitute the object. The communication has to be
sent as soon as possible (within the next working day after
having received the goods) so we can start the procedure for the
refund.
We need also a picture of the piece near the shipping package.
If the communication from the customer will be delayed or if we
will not receive the picture within 8 days we will not give any
refund or substitution.
SHIPPING COSTS
We ship to Europe and North America by FedEx or UPS Expedited
Service.
All of our shipments are insured.
All of our shipments are packed with boxes.
In general the cost is approx. 55 USD for each box (6 "volume-kgs"). The number of items in one box may change. For example in
one box we can put several paperweights or frames, but no more
than 2 goblets. With the order confirmation we'll inform you
about the best package solution to reduce the shipping costs.
These costs refer to shipping to USA, Canada and Europe with
FedEx Priority service with insurance.
For other countries, very big boxes or some remote localities we have to
calculate the shipping costs and we reserve the right to use an
alternative carrier (obviously after e-mail confirmation from
the customer).
CURRENCY
In our web site prices are in US$, because this is the most
common currency world wide.
Arte di Venezia sas, based in Italy, U.E., can't charge credit
cards directly in US$; therefore we will charge them in Euro
after having converted the total amount from US$ to Euro at the
official change rate (without any conversion fee or commission).
Using Paypal we can ask payment in Euro as in US$.
Regarding cheques and bank to bank funds transfers we accept
them in US$ as well as in Euro.
PRIVACY
We inform the customer that the collected customer personal data
will be used from our company only to carry out the purchase
agreement and, for a temporary use, only from the shipping
company. We will not give any information or personal data to
other organizations or persons.
DELIVERY TIME
Murano glassworks sold in our internet site are completely
handmade and therefore in certain cases they need very a long
manufacturing time. Some works could often be already available
in stock, but in some occasions they have to be created from
time to time, therefore delivery time may change:
a) If the item is available in stock your order will be
immediately executed.
b) If the item is not in stock, but it can be produced and
restocked in few days your order will be directly executed as
soon as possible.
c) If the object is not in stock and production time is longer
than 8 days, we propose by e-mail an order confirmation with a
minimun and a maximum delivery time. The customer may decide to
accept or not accept the proposed delivery time.
d) If we consider that there is a reasonable doubt of
un-resolvable problems concerning a complete fulfilment of the
customer order or of our agreement, we reserve the right to
refuse any customer order. Any order, sent by the customer
through the website's automatic procedure, by e-mail or by post,
is not in any case binding for our company.
This procedure is absolutely necessary and it should be
considered a guarantee that each piece is unique and really
handmade.
CUSTOM OBJECTS AND PRODUCTIONS
We can realize custom glass on request. Send your drawings or photos (max 640x480 pixels for files below 150 kb, please) and we will reply with a cost forecast, an approximate delivery date and some technical advices.
If we will consider the requested custom made piece not
"compatible" with our normal stock, we have to ask a 30% of the
total in advance at the order time.
SIZE, SHAPES AND COLORS OF THE OBJECTS
The indicated size is "generally speaking" respected from the
master glassmaker, but we exclude a guarantee concerning this.
Very small differences in size as small imperfections are normal
and they testify their craftman-ship.
GENERAL NOTICES
This document is the purchase agreement. It is presented to the customer following an order received in our website. It must be considered accepted at the moment in which the customer sends the order.
Every concluded agreement is ruled by the Italian law.
We don't take any responsibility for mistakes contained in the
site.
We are not responsible for an improper use from other people of
the information and the contents of the website.
WWW.ARTEOFVENICE.COM
ARTE DI VENEZIA
San Marco 619-619/A
30124 VENEZIA, ITALY
VAT registration number 03093230278